University of Iowa Hospitals and Clinics
Iowa City

Job Description

Position is located in Clinton, IA.

Works as a member of a healthcare team within an integrated health program for families of children with serious emotional disturbance (SED) and/or serious healthcare need (SHCN). The Family Navigator serves as the single point of contact for families and assists them obtain services and assistance and provides care coordination, support, resource and referral information and facilitates communication between agencies, service providers, etc. Ensures that services utilize the principles of family-centered, community-based, comprehensive, and culturally competent care in the provision of services to children with special health care needs.

Assists in identifying and/or developing local family support groups.

Develops and maintains positive and productive relationships with families by maintaining intermittent contact with families and ensuring that families are knowledgeable about service options as their child grows and changes.

Develops and maintains positive and productive relationships with community agencies and service providers, parent to parent networks, support groups and CHSC staff. Works collaboratively with all community partners to meet the needs of the families and coordinate services across agency lines.

Collaborates and advocates with community and state partners to advance services, deliver trainings, provide educational presentations and share family stories.

Maintains and expands knowledge base about community, state and national resources and services.

Provides information about and referrals to resources and available services, funding, support groups and advocacy organizations. Provides referrals to families and/or facilitates access to appropriate services. Assists families in locating appropriate support groups and advocacy organizations. Assists families in obtaining needed services.

Identifies and articulates the concerns and needs of the families. Identifies potential barriers or problems regarding families access to services. Assists families in communicating concerns to CHSC staff and services providers.

Educates and works with families on developing advocacy skills, empowerment strategies, preparing for meetings. This assistance could occasionally include accompanying families to school meetings, support group meetings, family team meetings or attending collaborative meetings with other partnering agencies or meeting with a family at a site outside of the CHSC office/clinic.

Assists families in applying for specific programs, coordinating applications for funding, necessary evaluations, assessments, services and assistance from all agencies selected by families. Serve as liaison between families and services.

Demonstrates awareness of budget resources and cost control.

Provides timely, accurate documentation of service/care coordination activities.

Appreciates the difference between effort and achievement and produces results that are important to unit.

Grasps the inevitability and challenges of change and adapts tactics accordingly; utilizes learning opportunities to prepare for changing work and methods.

Demonstrates a willingness to carry out responsibilities and a positive approach to accomplishing work.

Demonstrates an understanding of how work aligns to organizational mission, vision, and University environment

Consistently provides excellent service.

Manages customer expectations and takes responsibility to enhance service excellence.

Communicates understandably; uses appropriate words, grammar and mannerisms in all mediums.

Seeks feedback on communication style and effectiveness.

Demonstrates civil and respectful behaviors valued within the organization.

Provides and accepts ideas and suggestions in a constructive and helpful manner.

Exhibits good teamwork: is approachable, cooperative, and contributes to an overall positive and productive work/team environment.

Works effectively with individuals from all backgrounds.


6 months to 1 year related experience. Experience must include working collaboratively with some of the following: service providers, public and private human services agencies, family to family and other support groups and health specialists

Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.

Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications and using the internet for conducting research and locating resources.

Ability to travel, work a flexible schedule when required and hold a valid drivers license, plus the ability to meet the University of Iowa Fleet Safety Program driving standards (University of Iowa Operations Manual Part V, Chapter 19.

Being a parent of a child who has experienced a loss of a significant role in his/her life due to the experience of serious emotional disturbance, addiction, loss or trauma and the ability to complete a course of training required for CHSC family navigators. (requirement of Integrated Health Home Program contract) with Magellan Behavioral Care of Iowa).


$16,068.00 to Commensurate