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Communications Operator

Singing River Health System
Pascagoula

Job Description

The Communications Operator serves as a virtual welcome center to the Health System. He/She handles all incoming and outgoing call requests directed through a multi-line phone system. The Operator responds to inquiries aimed at hospital services and procedures; transfers calls to intended recipients; and answers queries pertaining to admitted patients by following protocol. He/She operates paging systems and intercoms to communicate with medical staff during emergency situations.

Education
High School graduate or equivalent required.

License
N/A

Certification
N/A

Experience
A minimum of two (2) years experience utilizing a switchboard or multi-line phone system is preferred. Customer service experience required.

Physical Demands
Work is mainly sedentary: involves sitting with occasional requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using repetitive motions: substantial movements of the wrists, hands and/or fingers while operating standard office equipment such as computer keyboard copier and 10-key.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.

Mental Demands
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required.

Special Demands
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.). Must have intermediate knowledge of MS Outlook and Word.

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