Medical Office Coordinator

Singing River Health System

Job Description

The Medical Office Coordinator facilitates excellence in the care of patients by welcoming and assisting patients in the clinic. He/She is responsible for the clerical functions of the office, to include: answering phones; scheduling appointments and tests; scanning; coding and billing; patient referrals; insurance verification; and precertification. Performs role of Practice Manager / Practice Administrator / Office Manager during his/her absence.

High School Diploma or equivalent required. Prefer Associates Degree in related field.


Required to complete (by end of orientation) and maintain BCLS certification.

Minimum of two (2) years progressively responsible medical office experience required. Previous CPT and ICD Coding experience preferred. Previous insurance and precertification experience preferred.

Physical Demands
Work is moderately active: involves sitting with frequent requirements to move about the office move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using repetitive motions: substantial movements of the wrists, hands and/or fingers while operating standard office equipment such as computer keyboard copier and 10key.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms /printed material that are closer to compare data at close vision.

Must maintain a professional appearance that best represents SRHS.

Mental Demands
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Medical terminology preferred.

Attention to detail and the ability to multitask in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations to include: nursing services, physicians and patients. Must be able demonstrate courtesy and patience when dealing with patients and others.

Special Demands
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook, Word, Excel, and PowerPoint.

Job requires traveling throughout the SRHS service area with the employee providing his/her own transportation. Must have a valid driver license.