Pre-Arrival Specialist - Patient Access

Singing River Health System

Job Description

The Patient Access Services Pre-Arrival Specialist, through the use of computerized scheduling software and departmental phone system, is responsible for scheduling appointments; performing pre-certification and authorization as needed; completing benefit collection; and completing other pre-registration functions for outpatient procedures as requested by patients and physician offices.
The Pre-Arrival Specialist ensures that calls are answered timely and professionally; that correct patient demographic information is captured; that data integrity of such information is maintained; and that appointments are scheduled at appropriate times, as set forth by the individual departments and that result in the best use of department resources.

The Patient Access Services Pre-Arrival Specialist must be familiar with pre-procedure preparations and able to communicate this information properly to the patient/guardian and/or the physicians office. The Scheduler will work closely with departmental nurses or staff to communicate any scheduling conflicts that may arise. The Scheduler will work with Patient Access Registration Specialists and Financial Counselors to facilitate the pre-registration of scheduled patients.

High school diploma or equivalent required; some college preferred.


Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.

Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.

Physical Demands
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the Health System service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using repetitive motions: substantial movements of the wrists, hands and/or fingers while operating standard office equipment such as computer keyboard copier and 10-key.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work flexible hours.

Mental Demands
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.

Attention to detail and the ability to multi-task in complex situations is required. Must have strong analytical and interpersonal skills

Special Demands
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.). Must have working knowledge of MS Outlook. Work requires the ability to function independently, adapt to workload demands, set priorities, and understand and set goals.

Must demonstrate a basic understanding of medical terminology as it relates to patient registration. Must be able to understand all insurance matters regarding pre-certification, authorizations, benefit collection, and pre-registration functions.

Must successfully pass an Alphanumeric Data Entry Test with a score of 90% or better in under 10 minutes.