Singing River Health System

Job Description

The Guest Relations Ambassador is to be an attentive employee who is focused on welcoming, assisting and directing guests in their work area. The Ambassador is responsible for creating the first impression for patients and guests. This individual will have the ability to influence the overall hospital experience by their interactions that include greeting, offering assistance, escorting/directing guests to their destination, and providing information. The Guest Relations Ambassador is to be a dedicated, customer service minded individual; polite, helpful, and responsible. He/She must possess excellent communication and customer service skills; high energy and enthusiasm; and an ability to work well in busy, demanding situations while maintaining a high level of customer service; able to adapt communication and interaction to age-specific needs and high-stress situations.

High School diploma, or GED, required. Bilingual skills desired.

Previous work in a healthcare setting desired. Previous customer service experience desired.

Physical Demands
Must be able to stand and walk for extended periods of time without experiencing undue fatigue; must have sufficient mobility and physical stamina to push wheelchairs, assist guests in and out of vehicles, escort guests to their destinations, etc. Must have good vision and hearing/speaking abilities. Work is primarily inside but occasionally works in outside weather conditions.